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FAQ

Some Frequently Asked Questions About Our Products & Service

Our payments are hosted by STRIPE, safe, secure and responsive across web and mobile devices.

Absolutely – everything is made by hand in our workshop.

We only work with sustainable hardwoods and try to source our timber locally. Our preference is to work with Oak, Ash and Walnut. We will never use particleboard or fibreboard in any of our products. Using time honoured and trusted techniques, we make sure every piece of furniture has a hand finished quality that will last a lifetime.

Our wait time varies depending on the project. For smaller items such as bedside cabinets or a coffee table, your lead time is about 8 – 10 weeks. We do keep a limited amount of stock items, and if choosing something that we have in stock, it should be with you in about 2 weeks.

All our secret compartments can be locked, if requested. We mainly use two types of locks, magnetic locks with fob, and RFID locks which open with a card (similar to a bank card) or a key fob. You can see these in use on our videos. Whilst 100% security can never be guaranteed, we believe that our secret compartments are more secure than a private safe – simply because, if nobody knows it's there, then it can’t be broken into. ‘If they can’t see it – they can’t steal it’.

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